Oireachtas Joint and Select Committees
Thursday, 24 January 2013
Public Accounts Committee
National Transport Authority - Financial Statement 2011
12:20 pm
Mr. Gerry Murphy:
We monitor the quality of the service. We receive a report from a third party, an independent party, on cleanliness, the presentation of information in stations, timetable information and website information. We track all the complaints, the number of complaints and the categories under which they fall.
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