Stephen Donnelly (Wicklow, Independent) | Oireachtas source

I thank the Governor. I move on to a very serious case of a constituent in Wicklow that came to my attention on Monday. It seems to be a case of quite serious harassment by Permanent TSB. She is on an autodial whereby the bank is calling her mobile phone on average six times a day. When she answers the phone she hears the message to hold for a member of the debt collection team or something like that. Her mortgage is unsustainable and she is on a back-to-work scheme. She has a small business which hopefully will begin to produce revenue within a year. She has dealt with a very serious stress related medical issue. She contacted the money advice and budgeting service, MABS, and asked it to contact Permanent TSB to say that she would be in contact in July but that she needed to be left alone. MABS did so and the bank is aware of the medical situation. From 27 December the bank has had her on autodial. Permanent TSB has been asked by her and by MABS to stop this. I have more details but do not have time to go into them now. Does the Governor believe this practice by Permanent TSB is acceptable? Does he, as Governor of the Central Bank, condone it?