Mr. Paul O'Brien:

I wish to add some comments. We find that what works well at the Cornmarket Project is to take the mystery out of what we do. This is why the case management approach works well because sometimes people looking from the outside in wonder where they could fit into a role in the Cornmarket Project. The steering committee of the Cornmarket Project adds to this as well. People can sit around and discuss the issues. They do not discuss individual clients per se but our COAIM system is able to bring up factual statements rather than anecdotal statements. Mr. Delaney referred to this earlier. We have been able to sit down with the housing officers and make the case that in our open access drop-in area accommodation has come up to the high 70% region. We were able to put the case factually. It helps when we work on a factual basis rather than on an anecdotal basis.