Ms Jacinta Stewart:

That was raised. When the documents come in they are scanned. We have checked to see what documents were lost. We had one formal complaint about documents lost. We are not sure but one of the issues may be that we have been getting only parts of documents. For example, in social welfare it might be a January to June amount and we then go back to look for something else. Without a name it is very difficult for us to check that and allow us investigate the concern.