Mr. John Trethowan:

And the culture as well. On the change since two and a half years ago when we started, certainly the banks were in disarray and they are now at least stabilised. Both banks have got their feet on the ground again whereas when I came here at the start, they were trying to find the bottom.

I was asked whether the banks understand customer requirements in waiting for the property upturn. They have been trying to push the forbearance on a rolling basis. The troika has signalled that it wants to stop that. Working to the end game for restructuring businesses, in a constructive manner one hopes, as that is the key to the matter, will require the businesses to work with the banks as well. This is not a one-way street. We have seen some instances where the information was being dealt out like poker from the business to the bank and the business would only give what the bank asked for.

On support for SMEs' capabilities, one of the measures the Action Plan for Jobs 2012 has been looking for is a one-stop shop. There are many good supports out there but one must hunt around for them. It would be helpful if there was one place to which one could go. I would hope that the local enterprise offices, LEOs, whenever they get started, will be empowered to be the one-stop shop for everyone.