Mr. Alex Chisholm:

Yes, to be more transparent. As it also relates to the question from Deputy Harrington, I will try to deal with both of those. As to whether we agree it, obviously - since we have a statutory function to set, on an independent basis, what the correct target should be - initially it is not an agreed target but one on which we consulted. We received views and representations from An Post and other parties but we did not exactly agree it with An Post. It is the same for any other regulated activity. If one were to ask Eircom or any other regulated business what kind of arrangement or target would suit it or what it would like, that would be an agreed target, but it would not necessarily be the most appropriate target having regard to the public interest and the desire to improve the standards of quality in the interests of users and consumers. We set it. It was also the case that An Post accepted that target once we had set it and worked towards it, making considerable progress up until 2010. Then, unfortunately, that progress stopped and left our estimate 10 percentage points short. That is not to say it is agreed with An Post, but the position of the company, as many have stated in public, is that quality of service is of paramount importance and vital to its ability to sustain the universal service and to satisfy its customers. On that we agree with An Post.