Paudie Coffey (Waterford, Fine Gael) | Oireachtas source

I shall briefly refer to the last topic that was discussed - that is, network connections located at the back of houses. I am from Waterford and I am aware that there is quite a large urban tract in Waterford city where all mains are serviced through the rear of properties. I ask that the assessment base compiled be conservative and favour the customer rather than the supplier. I want the assessment to be as low as possible for those customers until a solution can be provided.

What type of asset management does the body use? Is it comprehensive? Is it well developed? Various local authorities have their own management systems and asset databases. How does the organisation engage with local authorities?Leakage issues were mentioned. The importance of knowing the locations of pipes and networks for maintenance, repair and connection means it is essential that we have a good database of assets in order that we can manage them in a structured manner. I ask the delegation to elaborate on the matter.

I know that Bord Gáis Éireann has a customer charter, but does Irish Water have one? The level of service was mentioned in the introduction and I am sure that the body will outline a level of service that we should try to achieve. I am sure issues such as low water pressure and quality will arise. Has the organisation engaged with the regulator, the Government and the Departments to ensure there is a customer charter that states a minimum quality level of water supply before we charge? What compensation is available to the customer if the minimum standard is not reached? It is important, when we provide a public service, that we have a minimum level of service and a customer charter.