Oireachtas Joint and Select Committees
Thursday, 1 November 2012
Joint Oireachtas Committee on Finance, Public Expenditure and Reform
Discussion with Bank of Ireland
11:30 am
Mr. Liam McLoughlin:
I am disappointed by the Deputy's experience. I will follow up on it. From listening to the contact centres, my experience is that customers who want to get through to their branches to speak to a specific staff member are facilitated. There is no intention to lock out customers.
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