Mr. Bernard Byrne:

Deputy Twomey referred to the issue of fundamentally reshaping and restructuring the bank. Twelve months ago we would have said that we had three priorities, namely, deposits, mortgages and SMEs, and we have spent a lot of time reforming and reshaping those processes. We have been very successful on the deposit side. As Mr. Murphy outlined, we have been very successful in reforming and reshaping the mortgage process so that people feel confident that they can submit an application and get a response. We are doing a lot of work at this time on the SME issue. It is a much trickier matter which requires a whole ecosystem in which people have the confidence that they can approach the bank and have a reasonable chance of getting the right answer from it. We are doing our piece in this regard through initiatives such as SME seminars. In conjunction with ActionCOACH, we have initiated a scheme whereby SME owners who attend out seminars can be allocated a third-party coach who will go into their business for one day to assist them. We are providing the funding for that for 3,000 businesses. It is all about seeking to instil confidence that it is okay to make an application for a business loan.