Dr. Tom Kelly:

Anyone who walks through the door into a Teagasc office will find nobody is very interested in what kind of a leaving certificate the person got or what qualification the person has. The support we provide is that we attempt to explain to them some of the complex terms and conditions associated with schemes and leave them with a clear idea of what is needed when they go home. We provide a one to one support system for our clients at our offices and through the farm visits, which is a service that is available. Advisers know the people in their community. They know people who may have this type of difficulty, particularly when is it time for submitting the single farm payment application. There is always a number of people whom an adviser will need to prompt in terms of their applications and so forth.