Aengus Ó Snodaigh (Dublin South Central, Sinn Fein) | Oireachtas source

I thank the Ombudsman for her report. Quite a number of files or documentation submitted to various Departments seem to have gone missing of late. The biggest number of complaints I receive is about medical cards whereby people have submitted or registered them but they do not appear. Another area is social welfare appeals. In the past, a large number of complaints were made about Dublin City Council receiving documentation but not processing it. All of this leads to consequences for the individual. A person who has applied for a medical card and presumes it is being processed will telephone the Department to be told he or she must resubmit and wait in line. It is the same with social welfare appeals. What is the view of the Office of the Ombudsman if people were to complain to it because they felt they were abiding by the rules and making submissions and had proof-----