Ms Eimer O'Rourke:

Our sense is that basic protections should be applicable to each consumer regardless of the entity with which he or she does business. We are certainly not saying the banks have performed wonderfully. We have acknowledged many mistakes that have been made by the industry. Equally, we are not the experts in setting out what should and should not apply to credit unions. However, we have indicated that we support in principle the prudential and corporate governance framework that the Bill as proposed sets out. This is a good start and is the type of structure any industry dealing with customers and financial services requires.