Written answers
Wednesday, 20 May 2020
Department of Transport, Tourism and Sport
Travel Trade Sector
Robert Troy (Longford-Westmeath, Fianna Fail)
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980. To ask the Minister for Transport, Tourism and Sport the actions and negotiations being held with regard to persons that have booked foreign holidays during the summer (details supplied). [5781/20]
Shane Ross (Dublin Rathdown, Independent)
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The law is clear in circumstances where an airline cancels a flight - for whatever reason - that all passengers booked on that flight are entitled to a full cash refund within 7 days. That provision is set out in EU Regulation 261 (2004). Notwithstanding the contraints arising from the COVID pandemic, a small number of flights are continuing to be operated. Where a flight takes place there is nothing in the law that entitles a passenger to a refund from an airline.
My understanding is that the current practice of the two main Irish airlines serving the Irish market is to offer the opportunity to rebook a flight for later in the year or receive a voucher. I am not aware that people are losing out entirely in these circumstances.
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