Written answers

Tuesday, 18 June 2013

Department of Health

Hospital Complaints Procedures

Photo of Brian WalshBrian Walsh (Galway West, Fine Gael)
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549. To ask the Minister for Health the position regarding a complaint submitted at University Hospital Galway in mid 2012 by a person (details supplied) in County Galway in respect of the standard of care they received at the hospital [29134/13]

Photo of James ReillyJames Reilly (Dublin North, Fine Gael)
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With regard to specific complaints in relation to experiences of individuals in our hospitals, there is a formal complaints policy, details of which are on the HSE website, at www.hse.ie/eng/services/ysys/Complaint. In addition, advice and instructions for making complaints about a service or an individual may be found at www.healthcomplaints.ie.

In accordance with this procedure, a complaint must be made in the first instance, to the hospital in which the incident causing the complaint occurred. If an individual is not satisfied with the response from the hospital, a review can be sought from the HSE Director of Advocacy and the Ombudsman, whose details are set out as follows:

HSE Director of Advocacy

Oak House

Millennium Park

Naas

Co Kildare

Tel 1890 424 555

Office of the Ombudsman

18, Lower Leeson Street

Dublin 2

Tel 1890 223 030

Email:

I have asked the HSE to answer the specific queries you have raised and to reply to you directly.

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