Michael Healy-Rae (Kerry South, Independent)
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Question 478: To ask the Minister for Communications, Energy and Natural Resources if his attention has been drawn to the fact that Eircom has pulled back on the services such as those in Caherciveen, Kenmare and Beaufort, County Kerry, and that residents can only have their fault dealt with on every fourth working day (details supplied); and if he will make a statement on the matter. [23234/11]

Pat Rabbitte (Dublin South West, Labour)
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The provision of electronic communications services is, in the first instance, a matter for private sector service providers operating in Ireland's fully liberalised telecommunications market, regulated by the independent regulator, the Commission for Communications Regulation (ComReg). Decisions relating to the provision of services including support services are, as a general rule, commercial matters for the management of each company.

Eircom has, however, been designated by ComReg, as the Universal Service Provider (USO) to ensure basic electronic services can be accessed by all residents in the State and Eircom is also required to meet certain quality of service targets including fault repair times. I understand from ComReg that it is currently reviewing Eircom's performance in this regard for the reporting period 2010/2011. I have no role in this process.