Ms Ann-Marie O'Reilly:

Primarily, we try to keep the person in the home to begin with. Whether they are being evicted or are rent arrears, which tends to be a smaller issue, the first thing is to establish if they could possibly stay in their home. Unfortunately, that has changed and it is actually more difficult to keep people in their home than it was five years ago. We usually try to ensure the person has adequate time and information to find another home, usually another private rental property. Depending on individual circumstances, now we obviously have the tenant in situ as an option. It could be that it is an older person who may have been on the housing list for quite a while and we may get in touch with the local authority to see if there is an option there. Unfortunately, it is a case of making sure that people have the time to find somewhere else and in most cases people have been able to do that.