Ms Emilia Marchelewska:

Managers play a crucial role in those pathways of access. In the centres where there is a good relationship, let us say, between HSE social inclusion with the outreach teams, if there are any red flags, the managers or any designated person can highlight these health needs to social inclusion or mobile health teams on the ground.

Is training important or not? We had cases where managers did not respond to the situations where someone was visibly displaying distress symptoms, for example, crying or shouting at night. The residents raised issues but the response was that the person has to come forward themselves. Training on the pathways is important.

On Garda vetting, it is sometimes annoying that we are not Garda vetting a person. Each service has to apply for Garda vetting themselves. I know individuals that have been Garda vetted multiple times.