Mr. Alan Jackman:

As I noted in my submission, I went back to the regulator in 2013 and I had to put it into bsdadmin@centralbank.ie. It was sent through the inquiries unit and somebody acknowledged it but the only note on it was bsdadmin@centralbank.ie. The response did not say it was from the regulator. I was informed that it had no role in investigating individual complaints and that it could not advise me as to the outcome. I was unhappy with that reply and when I rang the regulator I was put in contact with a senior official who told me that he would take receipt of the information. I know the information is in the regulator's systems but that is the extent of it.