Oireachtas Joint and Select Committees

Tuesday, 8 April 2014

Joint Oireachtas Committee on Finance, Public Expenditure and Reform

Mortgage Arrears Resolution Process: (Resumed) Ulster Bank

2:20 pm

Mr. Stephen Bell:

The only criterion we would use is affordability. We work with the customer through his or her living expenses, part of which would involve examining any other debt he or she may be carrying. We primarily focus, however, on how we can structure the mortgage so that it can be repaid in a sensible and appropriate fashion. We would always key off affordability as defined by the customer's income and expenditure.