Ms Niamh O'Donoghue:

I am happy to provide, through our statistics report, chapter and verse to support what I am saying here. I appreciate there may be a perception that there is a higher rate of disallowance now than there was, but that is not necessarily the case. Obviously, across a number of our schemes, a higher number of people are applying, so there might be more people not meeting the criteria because there is a greater number of applicants. There is no doubt, however, and we can absolutely show, that our ability to process primary claims speedily has a direct impact on recourse to BASI.