Oireachtas Joint and Select Committees

Thursday, 30 June 2022

Public Accounts Committee

2020 Report of the Comptroller and Auditor General and Appropriation Accounts
Vote 27 - International Co-operation
Vote 28 - Foreign Affairs

9:30 am

Photo of Imelda MunsterImelda Munster (Louth, Sinn Fein) | Oireachtas source

Mr. Conlan stated that 87% were done online. We will accept the online system of renewals is fairly good. There is a smaller percentage who have been waiting up to three months, and some more than three months, to be processed. By the way, one constituent has been waiting since December. When the passport service decides its way of correcting people is to put them to the back of the line and that, instead of saying it will get the passport out to them in three working days if the information they have submitted is accurate, it tells them it will be another fortnight before the service is obliged to post out the passport on the 15th day, it could mean it is the 18th or the 20th day before the applicant gets it.

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