Written answers
Tuesday, 25 November 2025
Department of Transport, Tourism and Sport
Bus Services
Barry Heneghan (Dublin Bay North, Independent)
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238. To ask the Minister for Transport, Tourism and Sport the steps his Department is taking, in conjunction with the National Transport Authority, to address the ongoing problem of buses that fail to arrive despite appearing on real time passenger information for routes operated under contracts (details supplied),; and if he will make a statement on the matter. [66024/25]
Darragh O'Brien (Dublin Fingal East, Fianna Fail)
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As Minister for Transport, I have responsibility for policy and overall funding in relation to public transport; however, I am not involved in the day-to-day operations of public transport. The National Transport Authority (NTA) has statutory responsibility for securing the provision of public passenger transport services nationally and for the scheduling and timetabling of these services in conjunction with the relevant transport operators. Further, under the NTA also has statutory responsibility for promoting the development of integrated, accessible public transport networks and infrastructure. The NTA works with the relevant public transport operators, for example Go-Ahead, who have responsibility for day to day operational issues, to progressively make public transport more accessible.
I want to reassure the Deputy that as part of my regular engagement, I met with the NTA recently to discuss a range of public transport matters, including the recent performance issues. I had also previously met with the NTA specifically regarding 'the ongoing problem of buses that fail to arrive', and they fully acknowledge that an inadequate level of service has been provided on certain routes in recent months, and they have been working closely with the operators to rectify the situation.
The performance of all public transport operators is monitored by the NTA as part of the contractual arrangements in place between it and the operators. These contractual arrangements allow for not just the monitoring of performance by the NTA and the publication by it of annual performance reports, but importantly, the contracts also allow for the imposition of financial penalties where performance does not meet the required standard. The NTA are also investing in a new vehicle location system for the fleet which will improve the reliability of the real time passenger information system. They continue to engage with operators to enhance service reliability and ensure continuous improvement.
In light of the NTA's responsibilities for accessible public transport, including real-time passenger information, I have referred your question to the NTA for direct reply to you. Please advise my private office if you do not receive a reply within ten working days.
Barry Heneghan (Dublin Bay North, Independent)
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239. To ask the Minister for Transport, Tourism and Sport the engagement that has taken place with the National Transport Authority and the contracted operator to identify the causes of repeated real time information failures on routes (details supplied); the expected timeline for technical and operational fixes; the measures being put in place to support all passengers, particularly disabled passengers who are disproportionately affected; and if he will make a statement on the matter. [66025/25]
Darragh O'Brien (Dublin Fingal East, Fianna Fail)
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As Minister for Transport, I have responsibility for policy and overall funding in relation to public transport; however, I am not involved in the day-to-day operations of public transport. The National Transport Authority (NTA) has statutory responsibility for securing the provision of public passenger transport services nationally and for the scheduling and timetabling of these services in conjunction with the relevant transport operators. Further, the NTA also has statutory responsibility for promoting the development of integrated, accessible public transport networks and infrastructure. The NTA works with the relevant public transport operators, for example Go-Ahead, who have responsibility for day to day operational issues, to progressively make public transport more accessible.
I want to reassure the Deputy that as part of my regular engagement, I met with the NTA recently to discuss a range of public transport matters, including the recent performance issues. I had also previously met with the NTA specifically on the 'real time information failures on routes', and they fully acknowledge that an inadequate level of service has been provided on certain routes in recent months, and they have been working closely with the operators to rectify the situation.
The performance of all public transport operators is monitored by the NTA as part of the contractual arrangements in place between it and the operators. These contractual arrangements allow for not just the monitoring of performance by the NTA and the publication by it of annual performance reports, but importantly, the contracts also allow for the imposition of financial penalties where performance does not meet the required standard. The NTA are also investing in a new vehicle location system for the fleet which will improve the reliability of the real time passenger information system. They continue to engage with operators to enhance service reliability and ensure continuous improvement.
In light of the NTA's responsibilities for accessible public transport, including real-time passenger information, I have referred your question to the NTA for direct reply to you. Please advise my private office if you do not receive a reply within ten working days.
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