Louise O'Reilly (Dublin Fingal, Sinn Fein)
Link to this: Individually | In context | Oireachtas source

589. To ask the Minister for Employment Affairs and Social Protection the consideration that was given to facilitating persons with disabilities who may have issues with getting their photograph taken for example a visually impaired person who cannot look directly into the camera or may not be able to stay still, to use the online system for applying for a public services card; and if she will make a statement on the matter. [37114/22]

Heather Humphreys (Cavan-Monaghan, Fine Gael)
Link to this: Individually | In context | Oireachtas source

My Department has introduced an online service which allows customers with verified MyGovID accounts to renew their Public Services Cards (PSCs) through the MyWelfare.ie service without having to attend an appointment in one of our offices.

Customers are requested to submit a passport quality photograph which must be verified by software before the application can be accepted. This verification is carried out to ensure the photograph complies with standards similar to those required when applying for a passport.

It is acknowledged that some customers may, for various reasons, have difficulty submitting a compliant photograph using this service but my Department has always provided a multi-channel approach to service provision and any customers who experience difficulties renewing their PSC online can arrange an appointment to have their photograph taken at one of our offices.

My Department continues to review its channels for delivery of its services for all customers, including those with special requirements.

I trust that this clarifies the position for the Deputy.