Written answers

Wednesday, 19 January 2022

Department of Communications, Climate Action and Environment

Departmental Data

Photo of Catherine MurphyCatherine Murphy (Kildare North, Social Democrats)
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147. To ask the Minister for Communications, Climate Action and Environment if he will provide a schedule of all client and or customer facing and or orientated services that his Department provide via a contracted service provider; the contractor that provides the service; and the cost of same for the past five years to date in 2022. [1798/22]

Photo of Eamon RyanEamon Ryan (Dublin Bay South, Green Party)
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A client/customer facing service for the purposes of this response has been determined as a service that the Department provides to the public but the delivery of which is being outsourced to a contractor.Set out in the table below is the related expenditure incurred for the years 2017 to date.

Name of Contracted Service Provider Details of client and or customer facing and or oriented service 2017

€000
2018

€000
2019

€000
2020

€000
2021

€000
2022 to date €000 Total Cost 2017 to date €000
BT Communications Ireland Limited (BTCIL) Emergency Call Answering Service (ECAS) – answers all calls and texts to 999/112 providing a vital link between the caller and the Emergency Services (Garda, Fire, Ambulance or Coast Guard). 

The service is funded by a Call Handling Fee paid by network operators directly to the ECAS operator (currently BTCIL). 
No cost to the exchequer
NDRC Ltd The National Digital Research Centre provides early stage supports for digital enterprises 3,933 3,500 3,630 2,919 N/A 0 €13,982
Dogpatch Labs Management DAC The National Digital Research Centre provides early stage supports for digital enterprises N/A N/A N/A 286 3,214 0 €3,500
Morrow Communication Communications support for GSI Tellus programme up to March 2018 42 4 0

0 0 0 €46
RPS Group / RPS Consulting Engineers Limited Communications support for GSI Tellus programme since March 2018 and in particular airborne survey helpline. 0 42 55 64 45 15 €221
Capita Business Support Services Ireland, trading as Eircode Eircode Project Management Licence Holder 2,043

1,828

1,514

1,431

1,423

0

€8,239

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