Written answers
Wednesday, 24 March 2021
Department of Transport, Tourism and Sport
Covid-19 Pandemic
Darren O'Rourke (Meath East, Sinn Fein)
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276. To ask the Minister for Transport, Tourism and Sport if level 5 Covid-19 restrictions confer additional protections on consumers who had flights or foreign holidays pre-booked but cannot travel due to the 5 km travel limit and the travel advisory against all but necessary international travel; the additional protections consumers are entitled to during this time; and if he will make a statement on the matter. [14219/21]
Hildegarde Naughton (Galway West, Fine Gael)
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Consumer rights for overseas travel are protected under EU law, which of course applies in Ireland. Air passenger rights are protected by Regulation (EC) No. 261/2004, which covers the rights of airline passengers in instances of flight cancellations. It provides that where a flight is cancelled then the consumer must receive a refund within seven days. The EU Package Travel Directive provides a separate suite of consumer protections for people who make bookings through a licenced travel agent or tour operator. The customers of licenced travel agents and tour operators are entitled to refund within two weeks should they or their holiday provider cancel the booking.
If any individuals are unclear about their rights, the Commission for Aviation Regulation has a dedicated web site for consumers www.flightrights.ie.
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