Written answers
Wednesday, 27 May 2020
Department of Transport, Tourism and Sport
Consumer Rights
Marc MacSharry (Sligo-Leitrim, Fianna Fail)
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798. To ask the Minister for Transport, Tourism and Sport if passengers who hold bookings for flights to destinations abroad that have not been cancelled and are scheduled to depart during the summer are entitled to change their booking; and if he will make a statement on the matter. [7611/20]
Shane Ross (Dublin Rathdown, Independent)
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Air passenger rights are protected by Regulation (EC) No. 261/2004, which covers the rights of passenger in instances of denied boarding, long delays and cancellations. If a flight goes ahead and a customer cancels or simply does not use their ticket, they are not entitled to a refund under EU law.
It is my understanding that airlines are offering re-booking and other options to passengers and passenger should contact their airline directly to discuss options. Airlines may decide to waive change fees for flights to areas affected by travel restrictions, but this is a commercial decision to do so as is the decision to operate flights in the first instance.
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