Regina Doherty (Meath East, Fine Gael)
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My Department is committed to providing a contribution record statement to all customers who require one.

The main facility for accessing social insurance contribution statements is now online, via the MyWelfare.ie application. This service was introduced on 27 January 2017; and details of how to register are available at: .

However, if any customer is not in a position to use the online facility, the customer can contact the Department by phone to request a written copy of their record.

The online application has been designed to ensure that all customers can access their records directly and conveniently; and do so in a much shorter timeframe than was previously possible. Registering for MyWelfare.ie also enables a customer to apply online for payments including jobseeker's and maternity/paternity benefit; to close claims for payments, to make appointments, view claims and benefits information; update their address and to request payment statements.

Some 850 to 900 customers per week currently engage successfully with the service to request copies of their record; and this number is increasing on a month-by-month basis.

The new service is an efficient and secure service and also allows for the automated processing of requests, which as you will understand, allows my Department to concentrate its resources on maintaining and updating social insurance records for customers.

A person who is not in a position to use the online facility to request a statement can contact the Department’s customer service team for assistance on (01) 4715898. Customers who wish to use a LoCall option can call from a landline on 1890 690 690. The customer service team is available to assist from 9am to 5pm; and is also open during lunchtime.

A copy of the customer’s record has issued.

I hope this clarifies the matter for the Deputy.

Regina Doherty (Meath East, Fine Gael)
Link to this: Individually | In context | Oireachtas source

My Department is committed to providing a contribution record statement to all customers who require one.

The main facility for accessing social insurance contribution statements is now online, via the MyWelfare.ie application. This service was introduced on 27 January 2017; and details of how to register are available at: .

However, if any customer is not in a position to use the online facility, the customer can contact the Department by phone to request a written copy of their record.

The online application has been designed to ensure that all customers can access their records directly and conveniently; and do so in a much shorter timeframe than was previously possible. Registering for MyWelfare.ie also enables a customer to apply online for payments including jobseeker's and maternity/paternity benefit; to close claims for payments, to make appointments, view claims and benefits information; update their address and to request payment statements.

Some 850 to 900 customers per week currently engage successfully with the service to request copies of their record; and this number is increasing on a month-by-month basis.

The new service is an efficient and secure service and also allows for the automated processing of requests, which as you will understand, allows my Department to concentrate its resources on maintaining and updating social insurance records for customers.

A person who is not in a position to use the online facility to request a statement can contact the Department’s customer service team for assistance on (01) 4715898. Customers who wish to use a LoCall option can call from a landline on 1890 690 690. The customer service team is available to assist from 9am to 5pm; and is also open during lunchtime.

In this case, an inspection of this record has been conducted and the record has been updated to include Carer’s Benefit credits from 01/01/2013 to 01/11/2017. These credits are now included on the customer’s record; and a copy of the record has issued.

I hope this clarifies the matter for the Deputy.