Written answers

Tuesday, 26 January 2016

Department of Health

Hospital Complaints Procedures

Photo of Billy TimminsBilly Timmins (Wicklow, Renua Ireland)
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316. To ask the Minister for Health the status of the experience of a person (details supplied) in a hospital. [2798/16]

Photo of Leo VaradkarLeo Varadkar (Minister, Department of Transport, Tourism and Sport; Dublin West, Fine Gael)
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With regard to specific complaints in relation to experiences of individuals in our hospitals, there is a formal complaints policy, entitled “Your Service Your Say”,details of which are on the HSE website, at:

In accordance with this procedure, a complaint must be made in the first instance to the hospital in which the incident causing the complaint occurred.

If an individual is not satisfied with the response from the hospital, a review can be sought from the HSE Director of Advocacy and the Ombudsman, whose details are set out as follows.

HSE Director of Advocacy

Oak House

Millennium Park

Naas

Co Kildare

Tel 1890 424 555.

Office of the Ombudsman

18, Lower Leeson Street

Dublin 2

Tel 1890 223 030

Email: .

In relation to the particular query raised, as this is a service matter, I have asked the HSE to respond to you directly. If you have not received a reply from the HSE within 15 working days please contact my Private Office and my officials will follow the matter up.

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