Joan Burton (Dublin West, Labour)
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The figures requested by the Deputy relating to the number of appeals presently on hand for the specified health-related payments are provided in the table below.

There has been a rapid and sustained increase in the number of appeals received in the Social Welfare Appeals Office since 2009 which has placed extraordinary pressure on the office. Up to 2009, the average number of appeals received was 15,000 per annum whereas in 2012, the number of appeals received peaked at 35,484, reducing to 32,777 appeals in 2013. In order to manage this increasing workload, significant resources and efforts have been put into reducing backlogs and improving appeals processing times for appellants, including the assignment of 15 additional Appeals Officers, in addition to 10 former Community Welfare Service Appeals Officers who joined the appeals office in 2011, bringing the total number of serving Appeals Officers to 41; reviewing and improving business processes; and implementing a new operating model within the appeals office.

These measures have also led to a significant increase in the annual number of appeals finalised in the appeals office from 17,787 in 2009 to 38,421 in 2013. An additional 5,863 appeals were finalised in 2013 compared to 2012. Good progress has also been made in reducing the number of appeals on hand from 20,414 at 1 January 2013 to 9,979 at 6^thNovember 2014.

The Social Welfare Appeals Office functions independently of the Minister for Social Protection and of the Department and is responsible for determining appeals against decisions in relation to social welfare entitlements.

Appeals on hand at 3 November 2014