Paul McAuliffe (Dublin North-West, Fianna Fail)
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97. To ask the Minister for Transport, Tourism and Sport if there are plans to ensure that the NTA and service providers such as Dublin Bus are adhering to punctuality standards for buses across Dublin city, given that, as per the public service obligation contracts annual performance report, many low-frequency Dublin Bus routes did not experience punctuality of above 80%. [15297/26]

Paul McAuliffe (Dublin North-West, Fianna Fail)
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My question relates to the punctuality of buses in my area. The recent roll-out of BusConnects on the F spine routes 23 and 24 has had a profound impact. Punctuality is not something one would have associated with the early phases or even the continuing phases. Will the Minister provide an update in respect of the obligations on providers in this regard?

Darragh O'Brien (Dublin Fingal East, Fianna Fail)
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The Deputy has been advocating on this issue for some time. The F spine routes have only been in place only since October, and there have been issues with them. The NTA is monitoring them. BusConnects is and should be a positive development but we have seen very specific issues with some of the new routes that have been rolled out. I absolutely assure the Deputy that I will work directly with him on this on behalf of his constituents. I have already highlighted the issues, particularly on the 23 and 24 routes, to the NTA.

There have been issues with some resources within the bus operators. Leaving that aside, BusConnects is a positive development and an investment in our public transport. The Ballymun-Finglas quality bus corridor is approved and going to construction. It is the second one and will make a big difference in terms of giving priority to buses and also on the active travel side. There are issues with congestion. I am convening a meeting with stakeholders on 18 March to discuss, in particular, congestion in the city core but not just there. We will look at interim and short-term measures that can be taken to improve bus journeys in particular.

More and more people are using public transport and it is great to see. There were 363.5 million passenger journeys in 2025, which was the highest number ever. Bus Átha Cliath carried the greatest number of passengers among all our operators. People are responding but I fully acknowledge the frustration with the roll-out of some of the new routes in terms of how they operate in practice versus what was said in principle. I am actively looking at that. The NTA is assessing it right now and will engage with the operators. Lessons have been learnt. I want very clear avenues set down for how we can improve performance in that area. Financial penalties applying is no consolation to people. We need a reliable service. I will remain fully engaged with the Deputy on those two particular routes on the F spine.

Paul McAuliffe (Dublin North-West, Fianna Fail)
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I appreciate the Minister's interest in this matter. I have engaged with him regarding the core bus corridors, which are incredibly welcome and which will facilitate speedier journeys into the city centre. Together with the tenders going out for the metro project, we are seeing substantial investment in future infrastructure.

Before Christmas, at a meeting with public representatives, NTA representatives spoke about October being a difficult time to implement a new service, with increasing congestion heading into the Christmas period. They also spoke about issues with recruitment. Providers need to have these matters in order and they need to engage with the NTA. When a new service is being introduced by the NTA, it must be done in conjunction with the operator.

The Minister referred to penalties. I would rather have buses arriving on time than a company being fined. However, when it comes to for-profit operators, the facility to impose a financial penalty is important. There are bus services in my area that are operated by private operators. It is my preference that they not be there but that is the nature of the current framework. We must make sure they abide by the conditions under which they tendered for those contracts.

Darragh O'Brien (Dublin Fingal East, Fianna Fail)
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I 100% agree. There have been issues with Go-Ahead Ireland, for example, with regard to mechanics. That has been rectified and those mechanics are now in place. We have had issues with driver recruitment across our network. One of the reasons for that is we have near full employment in our economy, with record numbers of people - nearly 3 million - working. Having said that , there are very good and well-paid jobs that give a path to progression within our bus operators, including in Bus Átha Cliath, Bus Éireann and others.

The Deputy is right, and I have said this to the NTA, that when an operator bids for a route and is awarded it, we must be absolutely certain the resources are there to manage it. The people need to be there to do the job. Lots of good work has been done and I do not mean to be negative but I have been frustrated on a couple of occasions that we only found out after the event, when issues arose with particular routes, that the operator did not have enough mechanics or had not been able to recruit drivers. We need to tighten up on that big time between the NTA and the operators. Fines will continue to be imposed. In 2024, which is the most recent year for which we have full-year figures, the main private operator was fined nearly €1.5 million. Those fines are reinvested in the network.

I assure the Deputy that this matter is not off my radar. We will get improvements here. BusConnects is a good thing right across the country. There have been issues with new routes. We will work to fix them.