Dara Calleary (Mayo, Fianna Fail) | Oireachtas source

I have emphasised that 60% did not go into an appeals process. There was engagement with the person through that. As I said, in other jurisdictions, the person would be asked to submit an entirely new application. In respect of the 40%, if that decision remained unchanged, the appeal went to a formal determination by the appeals officer. The appeals officer then examined the documentary evidence that was presented and considered the appeal. Where an oral hearing is required, the appellant is generally given up to two or three weeks advance notice. A person can avail of an oral hearing.

Regarding going back to the original team and providing extra information, I have drilled into this quite considerably over 15 months as Minister. It is getting about the information, which can be difficult at times, and getting the medical information. We have tried to ask our team to engage with medical professionals so that there is consistency in the information that is provided. I accept that this is a very difficult process and I do not want to make people's difficult journeys even more difficult but, equally, there is a minimum threshold of information we need to make a decision and we continue to engage with medical professionals in particular in that space.

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