Mr. Brian McHugh:

We would support the journey in being the same as the journey out. If it takes one click to get in, it should take one click to get out. The other principle is compliance by design. Systems must be designed to comply with the law. There is definitely more work to be done by way of legislating and bringing cases to make it easier for regulators to be confident in saying that these things we see, which get people very frustrated, are breaches of the law and in telling services not to do them and that, if they do, they will be punished.