Albert Dolan (Galway East, Fianna Fail)

I am sure the CCPC is aware that there are still companies out there that operate like this where the cancellation process, whether it is for television or broadband, can be incredibly arduous and drawn out, involving multiple conversations. In some cases, those tactics are built in by design on their websites. It can be difficult to find the cancel button and there can be multiple attempts to upsell the person back into the product. That is really frustrating for consumers who have already made the mental decision to cancel. They just want to be allowed to cancel. Do the witnesses have any thoughts on that?