Joanna Byrne (Louth, Sinn Fein)

That is no problem. It was said the parties spoke at length on investment in software development focused on improving network issues and enabling faster resolution times. That was identified as a key priority. Has the investment been matched? The system sounds fantastic, such as the 40-second turnaround for ticket items and so on. Has there been similar investment in the field workers, engineers and equipment required to go out into the field and resolve issues identified via the up-to-date software?