Oireachtas Joint and Select Committees
Wednesday, 5 November 2025
Joint Oireachtas Committee on Arts, Media, Communications, Culture and Sport
National Broadband Plan and Network Resilience: National Broadband Ireland
2:00 am
Ms Mairead Meyer:
Yes, absolutely. Mr. Malone has covered quite a few areas there in terms of investment and the learnings we have taken from the storm. One of the other things we have looked at is our enclosure programme. When Storm Éowyn hit only 11% of our network was protected with that east-west diversity. We are currently at approximately 34% protected now and by the time we get to the end of this that will be all premises on that diversity with the rings level.
We also took the decision to invest heavily in our software development and that is looking at the network analytics and being able to pinpoint where in our network the faults have occurred so we can automate the jobs going out to our contractors and give them the information as to the size of the fault and where we believe it is located. Again, that helps the whole recovery and resolution timeline. It also improves the communications we pass on to the retail service providers. It is very important they have the right level of communication and information to be able to communicate to their end users and customers. That is something we invested heavily in over the past 12 months and, as Mr. Malone said, something that took us 40 minutes in the past we have now cut down to about 40 seconds. On top of that, it also automates the notifications that go out to the retail service providers so they have the full suite of information they need to keep customers fully informed.
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