Written answers
Thursday, 21 July 2011
Department of Communications, Energy and Natural Resources
Telephone Hacking
7:00 pm
Michael McCarthy (Cork South West, Labour)
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Question 438: To ask the Minister for Communications, Energy and Natural Resources the number of complaints ComReg has received in each of the years 2009, 2010 and to date in 2011 from customers who believe their phones have been hacked; the breakdown in terms of personal mobile phone devices, household landlines and business telephone systems and exchanges or PABXs in tabular form; the number of these alleged incidents that have been deemed by ComReg to be valid; in respect of PABXs in particular, the total cost incurred by affected companies each year as a result of the fraud; and if he will make a statement on the matter. [22450/11]
Pat Rabbitte (Dublin South West, Labour)
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Regulation of the telecommunications sector is a matter for the Commission for Communications Regulation (ComReg) which is independent in the exercise of its functions. The information requested by the Deputy, based on information supplied to me by ComReg, is set out in the following table:
| Year | Number of hacking complaints received | Number of cases deemed valid hacking | Complaints by service type | Cost incurred |
| 2009 | 23 | 19 | 16 PBX.03 Dial-up Internet.02 Internet, type not specified.01 Mobile.01 Broadband. | â¬195,461 |
| 2010 | 25 | 21 | 15 PBX.05 Mobile.04 Dial-up Internet.01 Broadband. | â¬333,441 |
| 2011 | 22 | 21 | 10 PBX.05 Broadband.04 Mobile.01 Dial-up Internet.01 Landline.01 VoIP. | â¬93,945 |
PBX = Private Branch Exchange, usually a company switchboard with several telephone lines
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