As regards service quality, my Department has well-established monitoring arrangements in place to ensure that the NBS delivers the minimum specified service or better to all users. The NBS contract guarantees service levels and imposes a service credit regime on 3, with significant financial consequences in the event that minimum specification service levels are not met. The NBS contract also provides that where NBS customers do not receive the minimum guaranteed service, as set out in the terms and conditions of their contract, they are entitled to service rebates.
Should any NBS customer experience problems with the NBS service, they are advised to contact 3's customer care centre, 24 hours a day 7 days a week, by phone at 1913 (free of charge), via email to or by post to 3 Customer Services, Hutchison 3G Ireland Limited, PO Box 333, Dublin 2. I note that the customer in question has contacted the customer care centre, but is not satisfied with the response received.
My Department has a role where customers have fully utilised the established complaints process and consider that their complaint has not been resolved. My officials operate a dedicated NBS mailbox, which NBS customers can contact by email at , with any comments or complaints they may have about their NBS service. My Department will then liaise with 3 personnel at its Head Office in Dublin to remedy any service performance issues. In this instance, my officials had, directly upon receipt of the correspondence from the person referred to in the Question contacted this NBS customer on Thursday, 9 May. The details of the complaint were forwarded to 3, which advises that they have contacted the customer and commenced a thorough investigation of the issues raised. My officials will remain in touch with 3 and the customer until such time as the service issues are resolved.
]]>Since the scheme was introduced in April 2011, grants have been provided for 240 vehicles at a cost of just over €1 million.
]]>NewERA has been asked by Government to coordinate establishment of the Fund and ensure it is appropriately managed. It has recently concluded an extensive period of engagement with sector participants and parties with experience in making and managing investments in the energy efficiency sector.
My Department is currently evaluating a number of issues associated with the Fund’s establishment, including important legal considerations. I anticipate being in a position to make an announcement on the Fund in the near future.
]]>The State can only intervene to ensure access to broadband services in areas where the competitive market has failed to deliver such services, as in the case of the National Broadband Scheme (NBS) and the Rural Broadband Scheme. NBS services are available within 45 of the 93 Electoral Divisions in County Cavan, the list of which is set out below.
With basic broadband services widely available across Ireland, the focus is now on accelerating the roll out of high speed services. The Government’s National Broadband Plan, which I published in August last, aims to radically change the broadband landscape in Ireland by ensuring that high speed services of at least 30Mbps are available to all of our citizens and businesses, well in advance of the EU’s target date of 2020, and that significantly higher speeds are available to as many homes and businesses as possible.
During the preparation of Ireland’s National Broadband Plan, the commercial market operators indicated that they expect to provide 70Mbps to 100Mbps services to 50% of the population by 2015. Since the publication of the Plan, investments by the commercial sector are underway in both fixed line and mobile high speed broadband services, particularly in urban and semi-urban areas.
The Government is also committed in the Plan to investing in areas where high speed services are not commercially viable and will not be provided by the market. In an important milestone towards delivery of this commitment in the Plan, my Department has appointed experts to assist it in the design, planning and procurement of the State-led investment. Intensive technical, financial and legal preparations including stakeholder engagement will be on-going throughout 2013 with a view to the launch of a procurement process in 2014.
Through the implementation of the National Broadband Plan, we are committed to increasing the availability of next generation speeds significantly, with a view to ensuring that all citizens and businesses can participate fully in a digitally enabled society.
I would reiterate that the Government remains committed to ensuring that all parts of Ireland, including Bailieboro in County Cavan, will have at least 30Mbps connectivity, through public or private sector investment, as outlined in the National Broadband Plan.
National Broadband Scheme (NBS)
Electoral Divisions (ED) covered by NBS in Co. Cavan
| ED Name | ED Reference No. |
|---|---|
| ARDUE | ED 27001 |
| BALLYMACHUGH | ED 27009 |
| BALLYMAGAURAN | ED 27010 |
| BAWNBOY | ED 27011 |
| BENBRACK | ED 27014 |
| BILBERRY | ED 27015 |
| CANNINGSTOWN | ED 27018 |
| CARN | ED 27019 |
| CARRAFIN | ED 27021 |
| CASTLERAHAN | ED 27022 |
| CASTLESAUNDERSON | ED 27023 |
| COOTEHILL RURAL | ED 27027 |
| CORR | ED 27029 |
| CORRANEARY | ED 27030 |
| CROSSBANE | ED 27031 |
| CROSSDONEY | ED 27032 |
| DERRYLAHAN | ED 27037 |
| DERRYNANANTA | ED 27038 |
| DIAMOND | ED 27039 |
| DOOGARY | ED 27040 |
| DRUMANESPICK | ED 27042 |
| DRUMCARN | ED 27044 |
| DRUMLUMMAN | ED 27045 |
| DUNMAKEEVER | ED 27047 |
| KILBRIDE | ED 27052 |
| KILCOGY | ED 27053 |
| KILGOLAGH | ED 27055 |
National Broadband Scheme (NBS)
Electoral Divisions (ED) Covered by the NBS in Co. Cavan
| ED Name | ED Reference No. |
|---|---|
| KILL | ED 27056 |
| KILLINKERE | ED 27059 |
| KINAWLEY | ED 27062 |
| KNAPPAGH | ED 27064 |
| LARAH SOUTH | ED 27066 |
| LISAGOAN | ED 27067 |
| LISSANOVER | ED 27068 |
| LOUGHDAWAN | ED 27069 |
| MILLTOWN | ED 27071 |
| MUNTERCONNAUGHT | ED 27074 |
| PEDARAVOHERS | ED 27075 |
| REDHILL | ED 27077 |
| SKEAGH | ED 27080 |
| SPRINGFIELD | ED 27081 |
| TEMPLEPORT | ED 27086 |
| TERMON | ED 27087 |
| TIRCAHAN | ED 27088 |
| WATERLOO | ED 27093 |
The ESB proposition is just one of a number of encouraging developments in Ireland’s telecommunications market. I note with interest that a number of fixed line and wireless broadband operators are now rolling out improved broadband services across Ireland.
]]>The National Energy Efficiency Action Plan and the Programme for Government include a commitment to roll out a Better Energy Financing (formerly known as Pay-As-You-Save) energy retrofit scheme for domestic buildings after 2013. The Better Energy Financing (BEF) model proposes that the current suite of Exchequer funded grants for energy efficiency measures, excluding the low-income housing retrofit programme, will be replaced by a new financing scheme open to households and commercial operators.
The key benefit to the homeowner of such a financing mechanism is that the scheme will allow them to secure upfront financing for energy efficiency upgrades to their homes, and in the process remove one of the key energy efficiency barriers. The consumer will also benefit through the creation of a robust quality assurance process that will protect consumers and ensure high-quality workmanship.
My Department has put in place a project team to design a replacement retrofit financing scheme under the direction of a Project Board representing key state and industry stakeholders. Project resources have been drawn from industry experts and elsewhere in the public sector. It is planned that the design of the scheme will be developed over the coming months and that a public consultation process will be undertaken in quarter three of this year.
]]>Member States have 18 months to transpose the Directive, with a transposition deadline of 5 June 2014. However, there are a number of policy decisions and reporting requirements to be notified to the Commission in advance of the transposition deadline. The first of these, a report on the indicative national target for energy efficiency, was due by 30 April 2013. This report, confirming Ireland’s 20% national target, and sectoral target of 33% for the public sector, was sent to the Commission in advance of the deadline.
A series of subgroups have been set up with relevant stakeholders in order to progress the transposition of the Directive, with a formal consultation on the transposition and implementation of the Directive expected over the summer months.
]]>The Better Energy Homes scheme provides support to homeowners towards the installation of attic and wall insulation, and heating system upgrades including solar thermal with the works being undertaken by privately appointed contractors.
The Better Energy Warmer Homes scheme delivers a range of energy efficiency measures to low income households vulnerable to energy poverty. The scheme is delivered through a combination of SEAI appointed Community Based Organisations (CBOs), augmented by a panel of private contractors in order to ensure national coverage and via an area based approach. Measures available include; draught proofing, attic insulation, lagging jackets for hot water tanks, low energy light bulbs and cavity wall insulation and are free of charge to the customer.
The following tables outline the number of homes completed and the value of the grants received for both schemes:
| Better Energy Homes | No. of homes completed | Value of applications drawn down (€m) | Budget Allocation (€m) |
|---|---|---|---|
| 2011 | 47, 716 | 57.6 | - |
| 2012 | 26, 185 | 28.9 | - |
| 2013 (to end April) | 5, 087 | 4.5 | 18 |
| Better Energy Warmer Homes | No. of homes completed | Value of applications drawn down(€m) | Budget Allocation (€m) |
|---|---|---|---|
| 2011 | 20, 388 | 20.2 | - |
| 2012 | 12, 175 | 20.5 | - |
| 2013 (to end April) | 2, 292 | 2 | 17 |
In relation to the Warmer Homes scheme the Deputy may wish to note that the bulk of expenditure under this scheme takes place in the second half of the year.
In respect of the Better Energy Homes Scheme, I am advised by the SEAI that the principle reason for the decline in applications relates to the downturn in consumption. Dependent on the particular application, homeowners are required in general to put up matching funds of the order of two to one. The Programme for Government requires the transition in 2014 from the existing Better Energy Scheme to a type of Pay As You Save model.
]]>Minister | Term of Office | Staff Paid Overtime | Cost € |
|---|---|---|---|
| Mr. Pat Rabbitte TD, Minister | March 2011 to date | Personal Assistant Personal Secretary | 22,225 1,838 |
No overtime payments were made to the Secretary General or Special Advisers engaged during this period.
]]>The State can only intervene, as in the case of the National Broadband Scheme (NBS) and the Rural Broadband Scheme, to ensure access to broadband services in areas where the competitive market has failed to deliver such services, NBS services are available within 1 of the 42 Electoral Divisions in County Louth, (Creggan Upper ED 147012).
With basic broadband services widely available across Ireland, the focus is now on accelerating the roll out of high speed services. The Government’s National Broadband Plan, which I published in August last, aims to radically change the broadband landscape in Ireland by ensuring that high speed services of at least 30Mbps are available to all of our citizens and businesses, well in advance of the EU’s target date of 2020, and that significantly higher speeds are available to as many homes and businesses as possible.
During the preparation of Ireland’s National Broadband Plan, the commercial market operators indicated that they expect to provide 70Mbps to 100Mbps services to 50% of the population by 2015. Since the publication of the Plan, investments by the commercial sector are underway in both fixed line and mobile high speed broadband services, particularly in urban and semi-urban areas.
The Government is also committed in the Plan to investing in areas where high speed services are not commercially viable and will not be provided by the market. In an important milestone towards delivery of this commitment in the Plan, my Department has appointed experts to assist it in the design, planning and procurement of the State-led investment. Intensive technical, financial and legal preparations including stakeholder engagement will be on-going throughout 2013 with a view to the launch of a procurement process in 2014.
Through the implementation of the National Broadband Plan, we are committed to increasing the availability of next generation speeds significantly, with a view to ensuring that all citizens and businesses can participate fully in a digitally enabled society.
I would reiterate that the Government remains committed to ensuring that all parts of Ireland, including County Louth as well as all rural areas in Ireland, will have at least 30Mbps connectivity, through public or private sector investment, as outlined in the National Broadband Plan.
]]>| Salary Band | Number of Staff |
|---|---|
| 0 - 20K | 6 |
| 20K - 30K | 23 |
| 30K - 40K | 45 |
| 40K - 50K | 53 |
| 50K - 60K | 42 |
| 60K - 70K | 20 |
| 70K - 80K | 22 |
| 80K- 90K | 16 |
| 90K -100K | 12 |
| 100K- 125K | 5 |
| 125K - 150K | 4 |
| 150K - 175K | N/A |
| 175K - 200K | 1 |
No member of staff in my Department is paid a salary greater than €200,000.
Information in respect of bodies and agencies under the aegis of my Department is a day to day matter for those organisations and my Department does not have the information sought by the Deputy.
]]>As the Deputy will be aware, An Post receives a portion of licence fee revenue to cover the cost of its activities as the Minister's issuing and collecting agent for TV licences.
Under the provisions of the Broadcasting Act 2009, 7% of net licence fee revenue is distributed to the Broadcasting Authority of Ireland (BAI) for onward distribution via the Broadcasting Funding Scheme to assist independent producers and broadcasters in the development of appropriate audiovisual and sound broadcasting programmes, as well as archiving projects. The remaining funds are distributed to the public service broadcasters, RTÉ and TG4.
My Department does not retain any of the TV licence fee funds, which are fully distributed upon receipt.
]]>Active promotion and research are important elements of Ireland’s offshore hydrocarbon strategy. In that regard my Department is currently in the process of commissioning an extensive regional seismic acquisition programme over a number of Ireland's major Atlantic basins during the course of 2013.
The data from this survey will be used by the Department to promote further investment in the Irish offshore in future hydrocarbon exploration licensing rounds and will also provide an important input to research projects aimed at deepening understanding of the petroleum potential of the Irish offshore.
]]>