Damien English (Meath West, Fine Gael) | Oireachtas source

I again thank Deputy Terence Flanagan for raising these issues. I certainly will pass on to the Minister the Deputy's desire for an investigation into where information is stored or where it has gone. As for the examples the Deputy is given, as well as others provided by other Members - I believe all Members probably have had negative experiences of the process - this is why, when the Minister took up office, one of the first issues with which he dealt was to have an external review of the entire manner in which the HSE was administering the medical card application process and making decisions. Arising from that are the recommendations and the ten new actions the Minister believes and hopes, as do I, will fix this process and system that has been a cause of concern for the Deputy and many others. It certainly has not been satisfactory for applicants.

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