Catherine Murphy (Kildare North, Social Democrats) | Oireachtas source

I want a few notes on different things. I would like the NTA to provide a note on the satisfaction surveys it intends to carry out. There was mention of June and July. July is not the optimum time to do surveys, with people being away and that.

I ask the NTA to give us a note on how it is going to conduct that and what kinds of questions it is going to ask.

I am interested in how the NTA evaluates the investment against traffic congestion or rather, a reduction in congestion. How is that measured? Is it the Department or the NTA that measures it? I also ask for a note on the L services on BusConnects, wherever they are rolled out, and the support buses that are required for those. What is the cost of those? I ask that the note would include a breakdown of the cost per kilometre and also the out-of-service buses.

When the NTA redesigns timetables, it engages with communities. I am thinking of the example of the 115 bus where there was a high level of engagement with the community but then we ended up with an unreliable service. People were very happy with the timetable but then there were no-shows and quite a lot of buses turning up late. If we take that as an example, did the NTA examine whether it could deliver the service? People were happy with the timetable but then it was not supported with delivery. Fines are not enough. In fact, we do not want fines; we want the service to be provided. It is very disappointing when people have engaged and are satisfied with the new timetable but then it does not happen. What does the NTA do to make sure that is going to happen?