Ms Anne Graham:

We do not provide anything specifically. It is something we could include in the notices to customers through the messages that are on a loop to try to ensure we keep the wheelchair space available. It is available for standing. It is for both standing and wheelchair users. Usually there is a very audible alarm when the ramp is being deployed at the front. People get a warning that the ramp is being deployed. Most people familiar with the bus know this means that somebody will need the space, whether a wheelchair user or somebody with a buggy.

We have undertaken customer information campaigns about not having buggies in the wheelchair space so that people, especially those using buggies, do not use the space, and, if they are, to encourage them to try to move to facilitate a wheelchair user who has no other means of getting around. At least a buggy user could fold down the buggy, even though this would cause some delay in services. The idea is to ensure the wheelchair space is made available and its primary use is for wheelchair users. My colleague Ms Thompson might speak on taxis carrying guide dogs and the impact of the fine.