Ms Laura Farrell:

What we have experienced on the council and the organisations that we work with is a kind of continuum of sophistication when it comes to managing people who are on the glide path to retirement. At the very pinnacle of good thought leadership among the learning and development departments we work with, we see them adopting multigenerational policies. They are not just managing the people who are heading for retirement; they are managing the young people coming in, and they are blending them together. They are helping each to learn from the other and so it completely transforms the experience, the preparation and the time that you have to adjust the change of identity. Identity tends to be at the core of a lot of the issues we see.