Oireachtas Joint and Select Committees

Wednesday, 13 December 2023

Joint Oireachtas Committee on Jobs, Enterprise and Innovation

Shoplifting: Discussion

Mr. Noel Dunne:

It is about communication. We speak to the staff all the time and reassure them. We ask them what they think we can do to make it easier for them and whether there is anything we can provide. Centra provided a counselling line on the Friday morning, which was great. People could phone if they wanted to speak to somebody, which was excellent. It is about communication in the store and what I as an owner can do to make it any better. Perhaps we can rearrange a store. People have come up with all sorts of ideas whereby they can see the store better or see something happening faster. We have done all of this. It is about communication. As Deputy O'Reilly said, it is so difficult. If a member of staff is 3,000 miles away from home how do we talk to them? It is very difficult.

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