Mr. Vincent Jennings:

We have an insurance policy that provides for counselling for staff if they have been subjected to any level of trauma. Is it good enough? We do not know but it is there and it is made use of. It is also very important to understand that Covid has changed the attitude of so many people in so many different ways. People who previously would have considered working in a retail environment now have a different attitude to it and to working in hospitality. Their parents may be sheltering them or diverting them away. The pool is smaller from a recruitment end of things. Retention is obviously down to what is provided in the store and how good it is. We cannot factor in the possibility of these gobdaws coming in on their e-scooters and causing mayhem and abuse. It is a challenge and there is no doubt about it. We are in the post-Covid period. I do not know at what stage we will become normal again.