Oireachtas Joint and Select Committees

Wednesday, 5 October 2022

Joint Oireachtas Committee on Transport, Tourism and Sport

Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion

Photo of Jerry ButtimerJerry Buttimer (Fine Gael) | Oireachtas source

Yes, at this point.

I thank the witnesses genuinely for coming here to talk to us and to address us. I just ask that Aer Lingus's PR improve. It hurts us all when we see the reputational damage inflicted for a variety of reasons. None of us wants to see conflict or discommoded passengers. I ask Aer Lingus to improve its PR. On any of the flights I have had, Aer Lingus's staff have been a credit to the organisation. Its ground staff are also fantastic people whom the company should thank most sincerely because they are wonderful, likewise its cabin crew. I just want to put that on the record. We can argue the bigger picture, but it is the customer care the crew, including the ground handling crew, bring for which Aer Lingus should thank them most sincerely. I thank the witnesses again for being here.

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