Oireachtas Joint and Select Committees
Wednesday, 5 October 2022
Joint Oireachtas Committee on Transport, Tourism and Sport
Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion
Cathal Crowe (Clare, Fianna Fail) | Oireachtas source
I am glad to hear that there is a Dublin base. Aer Lingus has to outsource much of this work and not everything can happen under the same roof in Dublin, but anyone in Ireland who has ever had to phone a customer care line has appreciated it when the call centre was based locally and he or she could get into the mechanics of talking about his or her locally booked flight and so on. It would be great if more of that operation could be based on the home front. Everyone would welcome that.
We have pretty much emerged from Covid, although the Minister for Health, Deputy Stephen Donnelly, and his staff might tell us that we are still in the pandemic. Now that the aviation sector has emerged from Covid, has Aer Lingus any intention of starting to recruit more people or re-establishing its base at Shannon Airport?
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