Ms Justice Mary Ellen Ring:

The international element is important because we get complaints from new members of the Irish community. Perhaps it is because they had an engagement in their country of origin, as they sometimes call it, with an ombudsman's office. Even though their first language may not be English, they recognise the ombudsman from their national experience. There is a lot to be said about the fact it is an international brand as we become a more international outward-looking country in that regard.