Ms Niamh O'Donoghue:

One of the things we did, on foot of our experience, was to redesign the claim form. Perhaps we referenced this in the documentation returned to the committee. The claim form requires the landlord to give us far greater information on the property than ever before. That goes a long way towards addressing some of the concerns expressed. We are conscious of the fact that we did not have that kind of information in every instance.